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Privacy Policy

1. Introduction

Vetex Solutions (Pty) Ltd (“Vetex Solutions”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quote, submit an enquiry, or use our services.

We process personal information in line with applicable South African law, including the Protection of Personal Information Act, 2013 (“POPIA”).

2. Who We Are

Business name: Vetex Solutions (Pty) Ltd
Trading name: Vetex Solutions
Email: info@vetexsa.co.za
Phone: 073 206 0306

3. What Personal Information We Collect

We may collect the following personal information:

  • Your name and surname
  • Your phone number
  • Your email address
  • Your company name
  • Your physical address or project location
  • Details about the service you need
  • Any information you include in an enquiry form, message or email
  • Technical information such as IP address, browser type, device information and website usage data
  • Marketing and analytics data collected through cookies and similar technologies

4. How We Collect Personal Information

We may collect personal information:

  • When you complete a contact form
  • When you request a quote
  • When you call, email or message us
  • When you interact with our website
  • When you respond to our marketing or advertising
  • When cookies and analytics tools collect usage information

5. Why We Collect and Use Your Personal Information

We may use your personal information to:

  • Respond to your enquiries
  • Provide quotations
  • Deliver our services
  • Communicate with you about your project
  • Improve our website and services
  • Keep internal records
  • Send service-related updates
  • Measure website performance and advertising results
  • Meet legal or regulatory obligations

POPIA requires personal information to be collected for a specific, explicitly defined and lawful purpose related to the activity of the responsible party.

6. Legal Basis for Processing

We process personal information where:

  • it is necessary to respond to your request or provide services,
  • you have consented,
  • it is necessary for our legitimate business purposes,
  • or we are required to do so by law.

7. Cookies, Analytics and Advertising

Our website may use cookies, analytics tools and advertising technologies to:

  • understand how visitors use the website,
  • improve website performance,
  • measure the effectiveness of campaigns,
  • and support advertising services such as Google Ads.

These tools may collect technical and usage information. You can usually control cookies through your browser settings.

8. Sharing of Personal Information

We do not sell personal information.

We may share personal information with:

  • website hosting providers,
  • IT and website support providers,
  • marketing and analytics providers,
  • form processing and email service providers,
  • payment or business administration providers where applicable,
  • and legal, regulatory or law enforcement authorities where required by law.

Where an operator processes personal information on behalf of a responsible party, POPIA requires appropriate contractual and security measures.

9. How We Protect Personal Information

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

POPIA requires responsible parties to secure the integrity and confidentiality of personal information and take measures to prevent loss, damage or unlawful access.

10. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by law, contractual obligations, recordkeeping requirements or legitimate business needs.

11. Your Rights

Subject to applicable law, you may have the right to:

  • request access to your personal information,
  • request correction of inaccurate or outdated information,
  • object to certain processing,
  • request deletion where lawful,
  • withdraw consent where processing is based on consent,
  • and lodge a complaint with the Information Regulator.

The POPIA regulations provide that a data subject may object to processing free of charge and that a responsible party must notify the data subject of that right when collecting personal information.

12. Cross-Border Transfers

If we use third-party service providers located outside South Africa, your personal information may be stored or processed outside South Africa. Where this happens, we will take reasonable steps to ensure appropriate protection is in place.

POPIA regulates the flow of personal information across the borders of South Africa.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

14. Children’s Information

Our website and services are not directed at children, and we do not knowingly collect personal information from children without appropriate legal basis or authorisation.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

16. Contact Us

If you have any questions about this Privacy Policy or how we process personal information, please contact:

Vetex Solutions
Email: info@vetexsa.co.za
Phone: 073 206 0306

17. Complaints

If you believe your personal information has been handled improperly, you may lodge a complaint with the Information Regulator of South Africa, the body established under POPIA to monitor and enforce compliance.